Our Mission

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About the Position
Position #: 1184
OrganizationRoyal Jubilee Hospital - Volunteer Resources (VIHA)
Position: Information Desk - Patient Care Centre (PCC) - Wayfinding Program
Location: 1952 Bay Street, Victoria, BC, Canada
Impact Statement: Created from the shared core beliefs of our staff, physicians, volunteers, and Board of Directors, Island Health's vision, purpose and values are the guiding principles we use to provide the highest quality health care services to the populations we serve.

Our Vision
Excellent health and care for everyone, everywhere, every time.

Our Purpose
To provide superior health care through innovation, teaching and research and a commitment to quality and safety—creating healthier, stronger communities and a better quality of life for those we touch.

Our Values
C.A.R.E. guides everything we do:

Courage: To do the right thing—to change, innovate and grow.

Aspire: To the highest degree of quality and safety.

Respect:To value each individual and bring trust to every relationship.

Empathy:To give the kind of care we would want for our loved ones
Description: Volunteers provide escorted direction and information to patients, and patients’
families and /or friends, staff, and the public when they enter the hospital, thereby enhancing
hospital guest relations. Volunteers help with the patients in the Discharge Lounge Volunteers
when needed, thereby providing a welcoming area for patients to wait to be picked up.
Goal: Volunteers will support and engage the patient, with a focus on Quality, Safety, and
Experience in patient care, thus enhancing the patient and visitor experience at Royal Jubilee
Training Details: 8 hours of online training
Attendance to a New Employee & Volunteer C.A.R.E. Orientation
Assignment Guide and Manual; Specific Program Manual
New information Desk Volunteers are assigned a Mentor, who is usually the Volunteer Team Leader or an experienced volunteer.
The 2 will meet with the Manager of Volunteer Resources for initial training.
Further training with Mentor Volunteer are available if required.
Working Conditions: Volunteers are encouraged to have a 3hours shift on weekdays/weekends
Minimum Duration: 4 - 6 months
Timing: Weekday - Daytime, Weekend - Daytime
Time Detail: weekdays/ weekends preferred, 3hours per week
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest: Communication/Public Relations
Skill(s): Customer Service, Communicate in Plain Language, Community Knowledge/Awareness, Problem Solving, Respect
How to Apply
Application Link:
Website: https://www.islandhealth.ca/volunteer-resources/volunteer-opportunities/volunteer-royal-jubilee-hospital
Email: Send an Email Message
Contact: Ciara Stewart
Phone: 250-370-8407
Address: 1952 Bay Street, Royal Jubilee Hospital, Royal Block 453A Victoria, V8R 1J8
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