Our Mission
About the Position
Position # 1018
OrganizationBC Cancer - Victoria
Position BC Cancer Victoria Patient Comfort Volunteer - Volunteer Services
Location 2410 Lee Avenue, Victoria, BC, Canada
Impact Statement Our Purpose
Volunteer Services supports BC Cancer-Victoria to meet its goals to enhance patient and family experience. Volunteers work collaboratively alongside staff as important and valued team members.
Volunteer Services is a strategic partner, providing non-medical, person centred support and hospitality services to patients and their families.
Volunteer Services team members help patients and their families learn how and where to access information, and provide resources to support and encourage patient’s active and informed participation in their own cancer journey.
Volunteers provide a unique role within the centre. Their focus is largely social with ample time to engage in conversation and share resource information to help patients feel comfortable and informed while waiting for appointments.
Description Role: To support patients and visitors in waiting rooms on all 3 floors and in non- clinical areas within the centre


• Ensure patients and visitors are in the correct waiting rooms and that they have checked in at a reception desk – offer navigation as appropriate
• Follow direction of the staff in respective areas as requested and within the boundaries of your role as a volunteer
• Direct patients and visitors to where they can find a wheelchair if needed (volunteers do not transfer, position patients or push wheelchairs)
• Educate patients regarding the patient experience board and comment cards where ideas and feedback can be provided
• Sit with patients and guests in waiting areas in Radiation, Systemic Therapy, Pharmacy Molecular Imaging and/ or Ambulatory Clinics before appointments
• Introduce patients to the services of the BC Cancer-Victoria Library and Medical Librarian to find resources as appropriate
COVID-19 Vaccination Required Yes
Training Details Training:

 General orientation to the BC Cancer-Victoria
 Orientation to the impact of cancer care for patients and their families
 Indigenous cultural safety and gender diversity
 Orientation to the volunteer program
 Ongoing position specific and general training

Skills and Attributes:

• Reliable, punctual and able to commit to a regular schedule
• Understand and commit to maintaining highest safety and hygiene standards
• Compassionate, friendly, outgoing and empathetic communication style
• Ability to remain calm and help others to do so in emotionally charged situations
• Clear understanding of volunteer/patient and volunteer/staff boundaries
• Maintain confidentiality
• Ability to accept and provide feedback respectfully
• Sensitivity and openness to continually learning about health equity, Indigenous cultural safety, cultural diversity, and gender identity, as well as the different emotional responses to illness
Working Conditions Cancer affects people of all cultures, socio economic statuses, educational levels, genders and sexual preferences. We believe in health equity for all. We strive to offer a volunteer experience and patient experience that respects Indigenous cultural safety and cultural safety for all. Volunteers must be able to speak a functional level of English, and be comfortable in a clinical setting. A 15 minute break may be taken during a 4 hour shift.


 Volunteering provides an opportunity to directly impact the lives of patients and their families – the support of a volunteer can make a significant difference in their journey
 Personal fulfillment - being an important member of the team, provide joy and purpose, grow as an individual and broaden your cultural competence
 Education opportunities – insights into the healthcare system and a a greater understanding of the patient’s perspective
 Experience and skill development – it allows for the development of various skills such as communication, empathy, problem solving and teamwork -
 Letter of reference if minimum requirements have been met

Success Measures:

 Feedback from patients, guests, staff and other volunteers on your team
 Self evaluation
 Regular check in with Regional Coordinator of Volunteer Services
Minimum Duration 4 - 6 months
Timing Weekday - Daytime
Age 18+
Ideal for An Individual
Transportation On a bus route
Accessibility Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest Caring Support, Health Care/Emergency, Library/Research
Skill(s) Interpersonal Communication, Empathy, Respect, Continuous Learning, Flexibility
How to Apply
Application Link:
Website http://www.bccancer.bc.ca
Email Send an Email Message
Contact Kelly Sprackett
Phone 2505195669
Address 2410 Lee Avenue VICTORIA, V8R6V5


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