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About the Position
Position #: 1184
OrganizationRoyal Jubilee Hospital - Volunteer Resources (VIHA)
Position: Wayfinding, Information and Direction Volunteer - Wayfinding Program
Location: Royal Jubilee Hospital, Bay Street, Victoria, BC, Canada
Impact Statement: Created from the shared core beliefs of our staff, physicians, volunteers, and Board of Directors, Island Health's vision, purpose and values are the guiding principles we use to provide the highest quality health care services to the populations we serve.

Our Vision
Excellent health and care for everyone, everywhere, every time.

Our Purpose
To provide superior health care through innovation, teaching and research and a commitment to quality and safety—creating healthier, stronger communities and a better quality of life for those we touch.

Our Values
C.A.R.E. guides everything we do:

Courage: To do the right thing—to change, innovate and grow.

Aspire: To the highest degree of quality and safety.

Respect:To value each individual and bring trust to every relationship.

Empathy:To give the kind of care we would want for our loved ones
Description: Support hospital visitors and patients by escorting and guiding them to where they need to go in the hospital. Walking is required for this role.
Training Details: 8 hours of online training
Attendance to a New Employee & Volunteer C.A.R.E. Orientation
Assignment Guide and Manual; Specific Program Manual
New information Desk Volunteers are assigned a Mentor, who is usually the Volunteer Team Leader or an experienced volunteer.
The two will meet with the Manager of Volunteer Resources for initial training.
Further training with a Mentor Volunteer is available if required.
Working Conditions: Volunteers are encouraged to have a 4 hour shift on weekdays/weekends
Minimum Duration: 7 - 12 months
Timing: Weekday - Daytime, Weekend - Daytime
Time Detail: Shifts are available seven days a week, and run for 4 hours with the first shift beginning at 7am and the last shift ending at 3pm. Please see website for complete list of available shifts.
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest: Caring Support, Health Care/Emergency
Skill(s): Customer Service, Interpersonal Communication, Communicate in Plain Language, Problem Solving, Respect
How to Apply
Application Link:
Website: https://www.islandhealth.ca/volunteer-resources/volunteer-opportunities/volunteer-royal-jubilee-hospital
Email: Send an Email Message
Contact: Ciara Stewart
Phone: 250-370-8407
Address: 1952 Bay Street, Royal Jubilee Hospital, Royal Block 453A Victoria, V8R 1J8

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