Our Mission
About the Position
Position #: 1190
OrganizationRoyal Jubilee Hospital - Volunteer Resources (VIHA)
Position: Emergency Department Triage and Ambulatory Support Volunteer - Emergency Department Program
Location: Royal Jubilee Hospital, Bay Street, Victoria, BC, Canada
Impact Statement: Created from the shared core beliefs of our staff, physicians, volunteers, and Board of Directors, Island Health's vision, purpose and values are the guiding principles we use to provide the highest quality health care services to the populations we serve.

Our Vision
Excellent health and care for everyone, everywhere, every time.

Our Purpose
To provide superior health care through innovation, teaching and research and a commitment to quality and safety—creating healthier, stronger communities and a better quality of life for those we touch.

Our Values
C.A.R.E. guides everything we do:

Courage: To do the right thing—to change, innovate and grow.

Aspire: To the highest degree of quality and safety.

Respect:To value each individual and bring trust to every relationship.

Empathy:To give the kind of care we would want for our loved ones
Description: Goal & Purpose of Volunteer Assignment:
Provide care for a brief but severe episode of illness, or for conditions that result from disease, trauma,or surgery; ranging from basic primary care to complex surgery.
Purpose: Volunteers provide information and reassurance, support, and resources for families/friends of patients and enhance guest relations for the Emergency Department.
Volunteers will act as a liaison between families/visitors and the Emergency Department staff
Training Details: 8 hours of online training
Attend New Employee Orientation
Assignment Guide and Manual; Specific Program Manual
Area Orientation with Clinic Nurse Educator
New Emergency Volunteers are assigned a Mentor, who is usually the Volunteer Team Leader or an experienced volunteer.
The two will meet with the Manager of Volunteer Resources for initial training.
Further training with Mentor Volunteer is available if required.
Participate in regular team meeting and refresher training
Working Conditions: Emergency Volunteers are encouraged to have a 3 hour shift on weekdays.
Minimum Duration: 7 - 12 months
Timing: Weekday - Daytime, Weekday - Evening, Weekend - Daytime, Weekend - Evening
Time Detail: Shifts are 3 hours long.The first shift begins 10 a.m., and the latest shift ends at 10 p.m., 7 days per week. There are 4 shifts per day. Each volunteer commits to a minimum of one shift per week.
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest: Caring Support, Health Care/Emergency
Skill(s): Cultural Awareness/Sensitivity, Interpersonal Communication, Stewardship, Empathy, Respect
How to Apply
Application Link:
Website: https://www.islandhealth.ca/volunteer-resources/volunteer-opportunities/volunteer-royal-jubilee-hospital
Email: Send an Email Message
Contact: Ciara Stewart
Phone: 250-370-8407
Address: 1952 Bay Street, Royal Jubilee Hospital, Royal Block, 453A Victoria, V8R 1J8


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