Our Mission
About the Position
Position # 1312
OrganizationTogether Against Poverty Society
Position Front Desk Receptionist - Ongoing
Location 828 View Street, Victoria, BC, Canada
Impact Statement Together Against Poverty Society (TAPS) is the largest anti-poverty organization on Vancouver Island and one of Greater Victoria's largest providers of free, face-to-face legal advocacy. TAPS is a recognized leader and resource for citizens, community groups, and social agencies attempting to reduce poverty, serving over 7,000 individuals each year.

As the first connection that clients make when reaching out to TAPS, our front desk volunteers are the face of the organization. They are a crucial component to the operation of the office, providing invaluable administrative support to TAPS staff and ensuring that clients are connected with appropriate support.
Description We are always in need of folks to work on our front desk, welcoming clients to the office, taking messages, and answering the phone. This job is vitally important to our organization and is a great way to learn and gain experience as you will quickly get a comprehensive feel for the work that TAPS does. We do not require any reception experience and provide training for all volunteers. We value lived experience! This position is a great opportunity for folks pursuing careers in non-profit work and/or social services as you become very familiar with local resources, as well as gaining administrative experience. Comfort with technology/using a laptop and Excel is preferred as these are some of the main aspects of the role. This is a demanding job which requires communication and boundary-setting skills and proficiency in English, an ability to manage tasks in a busy work environment, crisis management/de-escalation skills, and a compassionate, non-judgmental attitude.
Training Details We provide extensive hands-on training and as well as continued support and a welcoming team environment. Volunteers will attend a classroom style training session that may be one-on-one or group based, depending on how many volunteers are being onboarded. They will then have the opportunity to shadow their volunteer coordinator and/or more experienced volunteers before beginning to take shifts on their own.
Working Conditions This is a front desk receptionist position in a busy office. Our office is open to the public, however our waiting area has capacity limit. Staff and volunteers will be required to wear a mask during their shifts.
Minimum Duration 7 - 12 months
Timing Weekday - Daytime
Time Detail Volunteers generally do one 3-hour shift per week, with the option to pick up more shifts on an on-call basis. Morning shifts are 8:45am to 12:00pm. Afternoon shifts are 12:45pm to 4:00pm.
Age 18+
Ideal for An Individual
Transportation On a bus route
Accessibility Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest Caring Support, Office Work, Housing
Skill(s) Interpersonal Communication, Conflict Resolution, Time Management, Computer Skills, Empathy, Adaptability
How to Apply
Application Link:
Website http://www.tapsbc.ca
Email Send an Email Message
Contact Sydnie
Phone 250-361-3521
Address 828 View Street Victoria, V8W 1K2


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