Our Mission
About the Position
Position # 3059
OrganizationOur Place Society
Position Front Desk Reception Volunteer - Our Place Society
Location 919 Pandora Avenue, Victoria, BC, Canada
Impact Statement OPS has evolved from an inner-city community centre founded on the principles of hope and belonging to an integrated organization serving Greater Victoria’s most vulnerable, including people struggling with homelessness, mental health challenges, substance use issues, the working poor and impoverished elderly. Broad-based and committed community support allows OPS to provide over 1,000 meals every day plus snacks, 450 units of housing plus transitional shelter spaces, hot showers, education, job skills training, health care, addiction recovery services, clothing, counseling, outreach services and a downtown storage facility. Most importantly, OPS provides a continuum of care and a sense of hope and community to those who need it most. OPS programs and services are delivered by experienced and caring staff and hundreds of dedicated volunteers.
Description Key Responsibilities:
• Greets volunteers and the public, responds to inquiries and refers people/inquiries to appropriate staff.
• Receives, directs and relays telephone and personal messages for staff and residents.
• Redirects all Outreach inquiries.
• Contact administration for mail pick up when mail arrives.
• Provides word-processing and administrative support.
• Makes menus.
• Works closely and cooperatively with security personnel to ensure smooth and functional operation of the reception/security area and lobby.
• Performs other related duties as required.
Training Details Training:
• All volunteers will complete an online general orientation and e-learning modules.
• Volunteers will receive specific on-the-job training by an experienced staff to provide them with the information and skills necessary to perform their volunteer role.
Volunteers will shadow another volunteer for a minimum of 1 full shift before working alone.
• Volunteer Services has an open door policy. Please contact us if you have any questions, concerns, or comments.
Working Conditions Qualifications:
• Knowledge of current social issues related to homelessness, mental illness and substance use disorder.
• Ability to deal in a positive collaborative fashion with individuals, family members and community contacts.
• Strong problem solving, decision making, communication and collaboration skills.
• Ability to work in an intense and often challenging work environment.
• Possess a basic level of physical fitness and well being.
• Experience with food-safe procedures is helpful but not required.
Minimum Duration 3 months or less
Timing Weekday - Daytime, Weekday - Evening, Weekend - Daytime, Weekend - Evening, Anytime
Time Detail Schedule:
Shifts are available daily from 8:30-12:30 AM and 12:30-4:30 PM.
Weekly shifts or flexible scheduling available.
Age 19+
Ideal for An Individual
Transportation On a bus route
Area(s) of Interest Counselling/Conflict, Office Work
Skill(s) Customer Service, Verbal Communication, Computer Skills, Problem Solving, Empathy
How to Apply
Application Link:
Application File:
Website https://www.ourplacesociety.com/volunteer/
Email Send an Email Message
Contact Alicia Borth
Phone 2509405092 Ext. 3105
Address 919 Pandora Avenue Victoria, V8V3P4


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