Our Mission
About the Position
Position # 3256
OrganizationBig Brothers Big Sisters of Victoria
Position Collections Volunteer - Call Center
Location 230 Bay Street, Victoria, BC, Canada
Impact Statement Big Brothers Big Sisters of Victoria and Area is a not-for-profit, charitable organization offering preventative support to children and youth through mentoring. For over 20 years we have operated a Social Enterprise to raise funds for our programs.  This Social Enterprise provides a valued service in recycling and textile diversion through the collection and repurposing of donated goods.
Description The call center team helps fund these life-changing relationships for vulnerable children and youth. Members of this team speak with the community in order to ensure community members know about Big Brothers Big Sisters of Victoria hosted events. Members of this team will make calls to promote events, answer donation-based questions, and encourage the community to donate their second-hand items to our donation station.

Primary tasks:

Speaking with members of the community about upcoming events

Answer donation-based questions

Encourage community members to support the charity through donations of second-hand items

Secondary tasks (optional):

Help set up and close the office attended donation station

Moving donated items from the office’s donation station to inside the building

Attend community events and provide all of the above tasks as applicable
Training Details On-site training
Working Conditions - PPE (provided if necessary)
- Regular logged cleaning and sanitation

- Other rules and measures as prescribed by WorkSafe BC
- Limited accessibility conditions in the office space (stairs)
Minimum Duration 4 - 6 months
Timing Weekday - Daytime, Weekend - Daytime
Time Detail Flexible schedule, with options of volunteering 6 days a week from 10am-5pm (any time length, any shift)
Age 25+
Ideal for An Individual
Transportation On a bus route
Area(s) of Interest Events/Fundraising, Retail Sales/Donations, Recycling
Skill(s) Customer Service, Verbal Communication, Plan & Co-ordinate, Problem Solving, Accountability, Estimating
How to Apply
Application Link:
Website http://bbbsvictoria.com
Email Send an Email Message
Contact Talia Papa
Phone 250-475-1117 Ext. 40
Address 230 Bay Street Victoria, V9A 3K5


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