Our Mission
About the Position
Position # 3805
OrganizationBC Cancer - Victoria
Position Patient Experience Volunteer - Volunteer Services
Impact Statement Volunteers embody our values and vision and bring warmth and non clinical caring to patients and families to make their experience in our centre more pleasant and comfortable

We provide person-centred care and support
We collaborate to deliver high-quality integrated care
We treat all those we serve with compassion and kindness
We serve with purpose and passion
We inspire creativity and excellence through innovation

Coast Salish Teachings
Learn more about the Coast Salish teachings gifted to PHSA by Knowledge Keeper, Sulksun, Shane Pointe.

Thee eat “Truth”
Eyhh slaxin “Good medicine”
Nuts a maht “We are one”
Whax hooks in shqwalowin “Open your hearts and your mind”
Kwum kwum stun shqwalowin “Make up your mind to be strong”
Tee ma thit “Do your best”
Description Role: To welcome new and returning patients and visitors on the first and second floors and assist them with navigation throughout the centre


• Greet patients and visitors
• Follow direction of the staff in respective areas as requested and within the boundaries of your role as a volunteer
• Direct patients and visitors to where they can find a wheelchair if needed (volunteers do not transfer, position patients or push wheelchairs)
• Return used wheelchairs to designated areas to for staff to clean
• Support Patients with using the courtesy phone to call a taxi
• Sit with patients and guests in the main reception area on the first floor while they wait for their ride
• Introduce patients to the services of the BC Cancer-Victoria Library and Medical Librarian to find resources as appropriate
COVID-19 Vaccination Required Yes
Training Details Training:
• General orientation to the BC Cancer-Victoria
• Orientation to the impact of cancer care for patients and their families
• Indigenous cultural safety and gender diversity
• Orientation to the volunteer program
• Ongoing position specific and general training

Skills and Attributes:

• Reliable, punctual and able to commit to a regular schedule
• Understand and commit to maintaining highest safety and hygiene standards
• Compassionate, friendly, outgoing and empathetic communication style
• Ability to remain calm and help others to do so in emotionally charged situations
• Clear understanding of volunteer/patient and volunteer/staff boundaries
• Maintain confidentiality
• Ability to accept and provide feedback respectfully
• Sensitivity and openness to continually learning about health equity, Indigenous cultural safety, cultural diversity, and gender identity, as well as the different emotional responses to illness
Working Conditions Cancer affects people of all cultures, socio economic statuses, educational levels, genders and sexual preferences. We believe in health equity for all. We strive to offer a volunteer experience and patient experience that respects Indigenous cultural safety and cultural safety for all. Volunteers must be able to speak a functional level of English, and be comfortable in a clinical setting. A 15 minute break may be taken during a 4 hour shift.

• Volunteering provides an opportunity to directly impact the lives of patients and their families – the support of a volunteer can make a significant difference in their journey
• Personal fulfillment - being an important member of the team, provide joy and purpose, grow as an individual and broaden your cultural competence
• Education opportunities – insights into the healthcare system and a a greater understanding of the patient’s perspective
• Experience and skill development – it allows for the development of various skills such as communication, empathy, problem solving and teamwork -
• Letter of reference if minimum requirements have been met

Success Measures:
• Feedback from patients, guests, staff and other volunteers on your team
• Self evaluation
• Regular check in with Regional Coordinator of Volunteer Services
Minimum Duration 4 - 6 months
Timing Weekday - Daytime
Time Detail shifts are 4 hours from 8:30am-12:30pm or 12:30pm-4:30pm
Age 18+
Ideal for An Individual
Transportation Car required
Accessibility Wheelchair accessible entrance, Wheelchair accessible washroom, Designated accessible parking space, Accessible work space
Area(s) of Interest Health Care/Emergency
Skill(s) Cultural Awareness/Sensitivity, Interpersonal Communication, Sensitivity, Empathy, Flexibility
How to Apply
Application Link:
Website http://www.bccancer.bc.ca
Email Send an Email Message
Contact Kelly Sprackett and Jordan Carrie
Phone 250-519-5669
Copyright © 2021 Volunteer Victoria